You don’t need to email us to cancel your account. You can do this at any time by going to Settings then Account, then click theDelete your accountlink at the bottom of the page. From here, follow the instructions on the page. Remember to export your data if you would like to keep it, as closing your account is instant and permanent. If you delete your account, you’ll no longer have access to it or the dashboards you created or the reports you have currently active. This is why it’s essential to export all site data before deleting your account. Remember, if you delete your account, all data will be deleted immediately. We cannot reverse this on our end, and all data is removed from our services (except for tax compliance documents).

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Data we instantly delete

  • All of your site data and account information
  • Your subscription to Fathom
  • Your credit card details in Stripe

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Data we keep

  • Payment history in Stripe (for our tax compliance)
Note: at this time, accounts cannot be paused or suspended.